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FAQs – Frequently Asked Questions

Do you have any questions? We will be happy to help you.

  • What is our shipment number and where can I find it?

    The shipment number is the identification number of your shipment and is generated automatically during online entry. It has 13 digits and starts with "740". You will find it on the loading list or in the waybill.

  • I can't track our shipment. What can I do?

    Please contact our customer service via our central phone number +49 7131/1573-0 or send us an e-mail to info@fritz-gruppe.de.

  • What does the shipment status mean?

    The shipment status provides information about the location of your shipment.

  • Our shipment was not delivered. What can I do?

    Please contact our customer service via our central phone number +49 7131/1573-0 or send us an e-mail to info@fritz-gruppe.de.

  • Can I change the delivery address of our shipment if it has already been shipped?

    Yes, as long as the shipment is not yet in delivery. The info will be sent in written form to our customer service.

  • Our shipment is damaged. What can I do?

    Please report the damage immediately to our insurance department.

  • How can I request a pickup of our return?

    Please report the shipment to our order acceptance department.

  • Our shipment is incomplete. What can I do?

    Please contact our customer service via our central phone number +49 7131/1573-0 or send us an e-mail to info@fritz-gruppe.de.

You can also find more FAQs on our detail pages!

To make it as easy as possible for you to work with us, we have summarized essential questions that regularly reach us on the corresponding detailed pages. To do so, please simply click on the corresponding heading.

International Landtransports:

Food Transports:

Transport Logistics:

Chemical Transports

Express Deliveries

Waste Transports

High-End Logistics

Automotive Logistics

Do you have another question?

Then please feel free to contact us. You can reach us without obligation simply by e-mail at guenter.gruber@fritz-gruppe.de or by telephone at +49 7131/1573-3151. We look forward to hearing from you!